Portfolio

Starr Tattoo are a Midlands based company that have grown into one of the UK’s largest and best equipped tattoo and piercing suppliers.  Their range of quality products offers professional artists a vast array of exciting market leading brands.

Key Issues

Starr Tattoo came to us because their website didn’t look great, sales were on a downwards spiral and they couldn’t keep up with their competitors. 

The Brief

To create a bespoke design with eye catching photography, with a large database of products, a secure online shop and a content management system that was easy to use and not overly complicated.  From the end user perspective, they wanted it to be easy to navigate and to make transactions with ease.

The solution and what we delivered

Starr’s website is fully content managed allowing the client to have full autonomy to totally control every aspect of the site and the shop at the click of the button.  The site is easily to navigate and showcases their entire product range.  We also provided social media interaction with the capability of uploading blogs and creating email campaigns.

Our next project with Starr Tattoo is to set create multi language websites.

Moonrock offer instant purchase of policies for drone pilots.  They provide policies that deal with the concerns and genuine risks for pilots. Moonrock offer cover for cyber security and is the first to supply privacy cover, which is the general public’s primary concern about the growth of drones.

Key issues 

Moonrock were mindful that navigating the site was cumbersome for their clients. They wanted a clean design that looked current with great functionality. High on their wish list was to get rid of Word Press and instead have a custom built Content Management System.

The brief 

In addition to their usual products and services, Moonrock wanted to offer a direct debit option to their clients. They needed the site to be more responsive and easier for their clients to find what they were looking for and quickly, without any hitches when it came to purchasing.  Another requirement was for the Content Management System to be intuitive to use and without having to enhance it with endless Word Press plug-ins!

The solution and what we delivered

We redeveloped Moonrock’s website having thrown out Word Press in favour of a bespoke Content Management System.  Their website is now easier to navigate around and purchasing policies is much more simpler than before. Moonrock are now able to offer a direct debit option, where clients can purchase policies and pay over a 10 month period.

Having struggled to find a ticket system out there that fit our business needs, we decided to go the whole hog and build our own!  It wasn’t long before our customers expressed an interest in using it for their businesses.  As this is a bespoke system and not an off the shelf product, we can tailor it to your exacting needs.  Raising support tickets has never been easier with two way emailing capabilities, being able to upload attachments and writing private and public notes between your support team and customers.

Key issues

We couldn’t find an off the shelf product that could offer us everything we needed to run our business in an efficient and cost effective way.

The brief

To create a helpdesk support ticket system that worked and did everything we wanted it to do.

The solution and what we delivered

We now have a ticketing system that we use on a daily basis to help support our business.  Our customers and their customers can use it to improve how they communicate with each other and their support staff.  You register with your email address, login and off you go.  It’s easy and intuitive to use, fast and effective and what’s more it does the job and as it’s a bespoke package and completely tailorable, we can make it do whatever you want it to do!

Nice-1 is a provider of quality, innovative and affordable insurance solutions which is backed up by first class customer service.  They excel at offering competitive and specialist insurance products to the marketplace throughout the UK.

Key Issues

They wanted to offer their customers a way of purchasing policies on line in a quick and easy way, with the added benefits of being able to set up their own users and run reports.  For their own business needs, they were spending far too much time on admin when what they really wanted to do was to get out on the road and get the Nice-1 brand known and used across the whole of the UK.  This meant they needed a system that was easy to use, was multifaceted and one that could meet any challenge, not fogetting that they needed to comply with the ever changing demands from the FCA.

The Brief

To develop a database that allowed their customers to create insurance policies and to be totally self-sufficient.  They wanted a way to invoice their customers, run reports, manage claims and comply with FCA regulations - all in one place.

The solution and what we delivered

We developed the Nice-1 database and devised processes that would not only improve their productivity, but it gave them the opportunity to grow their business even further.  We handed over the database to them which did what they asked for an even more besides.  Some years on, Nice-1 continue to add to their product portfolio using our database and is ever evolving and are still retaining the services of Productive Inbox by way of a monthly maintenance and support contract.